![]() The HappyFox integration is available as a CTI in the HappyFox environment. The Call notes feature helps log essential information during a support call to discuss with the subject matter experts and move the ticket to resolution faster. Maximize Productivity with Advanced FeaturesĮnterprise companies can boost KPIs like first call resolution and CSAT by leveraging the power of Agent scripting in HappyFox. Everything from sales to billing and support requests can be tracked separately. The same agent is given login access to HappyFox Chat app in your IDP end. If you would like to integrate with any other SAML compliant Identity provider, you must use Custom SAML SSO integration. Ensure voice tickets are always assigned to the right team without any manual action required. HappyFox Chat already has built-in integrations with Okta, OneLogin and G-Suite. With everything in the same place, your agents can provide the best service to your customers.Ĭhoose which Dialpad department or call center to link with HappyFox, and which category to route voice channel tickets. Tickets created after a phone call contain all the information your support team needs, including incoming, outgoing calls or voicemails, duration, who called, who answered, date and link to call recording. Get links to call recordings in HappyFox tickets for any type of call (inbound, outbound, and voicemail). Make and receive calls in HappyFox without switching applications, thanks to the Dialpad embedded CTI widget. With Dialpad integrated into HappyFox, you’re able to instantly make, receive and synchronize your calls directly from the HappyFox agent portal to save precious time and increase agent productivity. Community forums and knowledge base helps customer provide instant support and connect with each other.Įasily integrate your Dialpad call center to HappyFox Help Desk directly from the HappyFox App Marketplace. Live Chat Apps Chat at your comfort on mobile, desktop and web. View Pricing Get Unlimited Agents on all Plans. Pipedreams integration platform allows you to. Quick Tour Incredibly powerful live chat. ![]() iOS, Android and Windows version of the app enable to provide support through smartphones and tablets. Setup the HappyFox Chat API trigger to run a workflow which integrates with the Salesforce (REST API) API. Happyfox has developed a very flexible Help Desk and Live Chat support. HappyFox integrates with business applications for Accounting, customer feedback, CRM, commerce and so on. HappyFox is a software as a service (SaaS) support platform. HappyFox is a practical help desk software which provides multi-channel support for customer requests coming from email, web, phone and social media.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |